For Most Items:

      • How much is shipping?
        • This depends on the product ordered, the total weight, and where we're shipping to. 

      • How long does it take for an order to arrive?
        • This depends on the product ordered.  Most items will arrive in about within 2-3 weeks from time of shipping but as we ship worldwide and to some remote areas, you should expect your order in this range: 2-4 weeks. If you're still not sure, just email us at customerservice@craftedmemory.com  and be sure to whitelist us.  We're happy to help.
  • Can I have a tracking number?
    • Fortunately we do provide tracking numbers and we do offer a 100% satisfaction guarantee if you are having a problem with your order.
    • I ordered 2+ items, but only received one... where's my order?
      • We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way
    • Why have I not received any order confirmation details?
      • Most times this is because our customers have accidentally entered their email in incorrectly, their email server rejected our email or it may be in your junk folder. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.

        If you believe you may have entered your email wrong please contact us and we will fix it for you.
          • How do I contact you?